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Reality Check on Leadership
Do you subscribe to the idea that specific actions produce specific results? If so, where do you look when you’re not getting the results you want? Are you quick to point the finger at someone else? After attending a training session about the effective use of KPIs and dashboards, a member of our sales team…
Read MoreWarm Fuzzies Feel Good
A few days ago, one of our support engineers told me that an employee of a valued customer had moved to another organization. He was sorry to see her go because he had enjoyed knowing her and working with her. I was disappointed myself, knowing that she was well-liked by our team. It’s always a…
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Take Your Monkey with You
This monkey hangs on the inside of my office door as a simple reminder to team members that stop by to visit. Please don’t leave YOUR monkey on MY desk. In other words, feel free to come talk to me if you want to discuss ways to handle a problem you’ve uncovered. But don’t come…
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When You’re Getting Nowhere, There’s No Place like Someplace Else
I wasted a great deal of time sitting at my computer today, trying to refine an idea for an article I plan to write. After spinning my wheels for hours in my home office, I finally realized that I wasn’t making any progress and decided to go do something else for a while. So, I…
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Six Things I Wish I’d Known When I Started My Business (and 3 Things I’m glad I Didn’t)
Marcia Hoeck recently asked me to name the most important thing I had learned since starting my business 14 years ago. I did not have a ready answer. I have learned so much. After I struggled to give the question justice for a few minutes, Marcia kindly offered to allow me to respond later. This…
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Cloud Computing in Plain English
I ran across this YouTube video that does a good job of explaining what “cloud computing” is. Thought I’d share it here. By the way, I’m facilitating a live panel discussion near Atlanta on January 20 related to cloud computing and its effects on business IT. How Cloud Computing is (Finally) Changing Business IT Forever.…
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Ten Big Tips to Keep Your Sanity and Get Your Invoices Paid
Unless you run a cash-only business or started less than 10 minutes ago, chances are that you’ve experienced a past-due customer. Here are ten big tips to keep your sanity and make sure you get paid: The collections process begins with your proposal. That’s your opportunity to set clear payment expectations with your client. Include…
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