fbpx

What if your IT support wasn't just focused on fixing broken things?

What if your IT support wasn't just focused on

Your technology doesn't actually fulfill your organization's goals, mission, or vision.

Your people do.

IT support should be focused on the person in the chair,
not the computer on the desk.

How do you get there?

Start with a plan.

To get your technology working for you rather than against you, you need a destination, a plan to get there, and a budget to accomplish it.
This is starting point for an IT support engagement with Rocket IT. We call it an Operational Roadmap.

Ryan Bonilla and the Rocket IT staff talking in a conference room with tablet computers
technology staff collaborating on computers

Be proactive, not reactive.

You should be looking for ways to prevent issues from ever happening, like:

  • Patches that break more than they fix
  • Breaches because people never reboot their computer
  • Backups that aren't tested until it's too late

Doing this well requires a team of experts.

Don't have one? We do. Rocket IT Ideal IT support clients have the peace of mind that comes with everything in our Ideal Security offering.

Be accountable.

Rushed support calls from faceless people applying band-aid fixes doesn't inspire confidence that a problem will get resolved. Neither does explaining an issue 5 times.

By requiring unlimited support hours and entirely local support staff (and only working with "people" people), you ensure that IT will work to fix the problem right the first time and get your team back to work.

team of people spread out over the office using computers

How can Rocket IT help?

We call our support engagement Ideal IT. Sounds pretty good, doesn't it? But how is it ideal?

We support you based on how you can work at the airport, how your customers interact with you online, or how your field service employees access the info they need. It’s a completely different starting place than simply knowing which software or servers you use.

If you are ready for IT to be a healthy part of your business - if you are ready for Ideal IT - fill out the form below and let's talk.

Your technology doesn't actually fulfill your organization's goals, mission, or vision. Your people do!

IT support should be focused on the person in the chair, not the computer on the desk.


But how do you get there?

Ryan Bonilla and the Rocket IT staff talking in a conference room with tablet computers

Start with a plan.

To get your technology working for you rather than against you, you need a destination, a plan to get there, and a budget to accomplish it.
This is starting point for an IT support engagement with Rocket IT. We call it an Operational Roadmap.

technology staff collaborating on computers

Be proactive, not reactive.

You should be looking for ways to prevent issues from ever happening, like:

Patches that break more than they fix
Breaches because people never reboot their computer
Backups that aren't tested until it's too late

Doing this well requires a team of experts. Don't have one? We do. Rocket IT Ideal IT support clients have the peace of mind that comes with everything in our Ideal Security offering.

team members collaborating in an office near a desk

Be accountable.

Rushed support calls from faceless people applying band-aid fixes doesn't inspire confidence that a problem will get resolved. Neither does explaining an issue 5 times.

By requiring unlimited support hours and entirely local support staff (and only working with "people" people), you ensure that IT will work to fix the problem right the first time and get your team back to work.

How can Rocket IT help?


We call our support engagement Ideal IT. Sounds pretty good, doesn't it? But how is it ideal?

We support you based on how you can work at the airport, how your customers interact with you online, or how your field service employees access the info they need. It’s a completely different starting place than simply knowing which software or servers you use.

If you are ready for IT to be a healthy part of your business - if you are ready for Ideal IT - fill out the form below and let's talk.